While customers crave Nostalgia, familiarity and 'simpler times', customers might fear that the retro theme won't fully capture the authentic feel of classic ice-cream parlors, leading to disappointment.
While customers seek nostalgia, customers still expect modern conveniences like fast service, accessible menus, multiple forms of payment and a large array of flavours that cater to an array of modern dietary needs.
Traditional icecream parlours hold a special place in peoples hearts. A fun family treat, a romantic date or a child's birthday; these are all precious moments worth capturing. In the modern world, having a business organised to cater to the markets desire for 'Instagramable Moments' can really make a difference in the hearts and minds of modern consumers.